Privacy policy

Last updated: August 20, 2026

Baldany operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping experience. Our store is built on the Shopify platform, which supports us in delivering these Services to you. This Privacy Policy sets out how we gather, use, and pass on your personal information whenever you browse, use, or buy from us, or reach out to us in any other way.

We'd encourage you to go through this policy properly. By continuing to use or access any part of the Services, you're confirming that you understand how your information gets collected, used, and shared, as laid out here.

What Personal Information We Gather

The information we collect depends on how you engage with us. This can include your contact details, such as your name, billing and delivery addresses, phone number, and email; payment-related information like card details, records of your transactions, and payment confirmations; account details such as your username, password, and saved preferences; records of your shopping activity, covering items you've looked at, added to your basket, bought, returned, or cancelled; anything you tell our support team when you contact us; technical details about the device you're using, including your browser, IP address, and device identifiers; and general information about how you browse and use our Services.

Where This Information Comes From

Some information comes straight from you, for instance, when you set up an account, look around the site, or place an order. Other information is gathered automatically, through cookies and comparable tracking tools, or comes to us via the providers who help run our store, as well as from other partners and third parties we work with.

What We Do With Your Information

Your information helps us fulfil and deliver your orders, keep your account running smoothly and notify you about your orders, respond to your support requests, send you marketing messages and offers (which you can unsubscribe from whenever you like), spot and stop fraudulent activity while keeping the Services secure, and meet our obligations under the law.

How We Share Your Information

We may pass your information along to Shopify and other providers who support our operations, covering things like payments, delivery, analytics, and technical infrastructure. We might also share it with advertising and marketing partners, who handle it under their own privacy terms, with any other party you've given us permission to share it with, and with authorities or courts when the law requires it.

Our Use of Shopify

Our store runs on Shopify's infrastructure. Whatever you submit to us gets passed along to Shopify, and potentially to other third parties, some of which may be based outside of your home country. To find out more about how Shopify processes your data, take a look at their Consumer Privacy Policy at shopify.com/legal/privacy/app-users. You're also able to exercise certain data rights directly through the Shopify Privacy Portal at privacy.shopify.com/en.

Cookies and Tracking

Our site relies on cookies and related tracking tools to make your browsing smoother, keep your preferences saved, and support our marketing efforts. Should you want to adjust or limit this, your browser settings give you control over cookie preferences.

Information From Children

The Services are not intended for children. We don't set out to collect personal data from anyone below the legal age of majority where they live. Should you become aware that a child has shared their information with us, please let us know and we'll take steps to have it removed.

How Long We Keep Your Data and How We Protect It

We hold on to your personal information only for as long as it's genuinely needed, to run the Services, meet our legal duties, or settle any disputes that come up. That said, no system can guarantee complete security, so we'd suggest steering clear of sharing anything sensitive through channels that aren't secure.

What Rights You Have

Depending on your jurisdiction, you may be entitled to find out what personal data we hold about you, ask us to correct anything inaccurate, request that we delete your data, obtain a copy of it in a portable format, or opt out of having your data used for targeted ads or shared with others. To use any of these rights, reach out to us at support@baldany.com. We'll get back to you in line with the relevant laws, and we may first need to confirm your identity before acting on your request.

Sending Data Abroad

There's a chance your personal information will be processed in a country different from where you live. Where required, we rely on recognised transfer mechanisms such as Standard Contractual Clauses.

Updates to This Policy

We may revise this Privacy Policy from time to time. Whenever that happens, we'll update the date on this page and let you know if the law requires us to. If you keep using the Services after a change goes live, that counts as your acceptance of the update.

How to Contact Us

Store Name: Baldany

Address: Avenida do Corvo Marinho 294, 2890-342 São Francisco, Portugal

Email: support@baldany.com

Phone: +351960378575

Customer Service Hours: Monday-Friday 9:00 AM–5:00 PM (GMT)

We aim to get back to you within 24 hours on working days.