Baldany takes the intellectual property rights of others seriously and works to stay in line with relevant copyright and trademark law, including the Digital Millennium Copyright Act (DMCA) and the corresponding rules that apply in the United Kingdom.
We operate as an independent retailer and source the items we sell from suppliers around the world rather than designing or producing them ourselves, unless we've stated otherwise on a specific listing. Any trademarks, brand names, logos, or third-party designs that appear on our site remain the property of whoever owns them. Where we mention or show this kind of material, it's purely to describe the product - it doesn't suggest any partnership with, backing from, or approval by the rights holder unless we've said so directly.
Letting us know about an IP concern
If you think something on our site - a product or any other content - makes use of your intellectual property without permission, get in touch with us right away at support@baldany.com so we can investigate and take appropriate action.
For your complaint to be one we can act on, please make sure it includes the following:
- A clear explanation of the specific copyrighted work, trademark, or design you're saying has been used without your permission
- The exact web address of the listing or content in question
- Your full name, along with a company name if relevant, plus a mailing address, phone number, and email
- A statement saying you genuinely believe the use wasn't permitted by you, your representative, or the law
- A declaration, given under penalty of perjury, that everything you've told us is accurate and that you either own the rights involved or are authorised to speak for the person who does
- Your signature, whether that's handwritten or digital
What happens after you report something
We don't take these claims lightly. Once we've received a complete and valid notice from you, here's what we do:
- We go through the claim carefully and in good faith
- Look into the situation in detail
- Take down or block access to the content in question where that turns out to be the right call
Our goal is always to settle these matters fairly and without unnecessary delay. If you're the one who had content taken down and you think that happened by mistake, you're welcome to send us a counter-notice, just reach out the same way at support@baldany.com.
Good Faith & Transparency
Acting with honesty matters to us at Baldany. We're always open to talking things through and will do what we can to find a resolution that works for everyone involved.
Contact for IP Matters:
Store Name: Baldany
Address: Avenida do Corvo Marinho 294, 2890-342 São Francisco, Portugal
Email: support@baldany.com
Phone: +351960378575
Customer Service Hours:
Monday-Friday 9:00 AM–5:00 PM (GMT)
We aim to get back to you within 24 hours on working days.