Welcome to the Baldany FAQ page. We've put together answers to the questions we hear most often, so you can shop with confidence. If you don't find what you need here, feel free to get in touch and we'll help directly.
How long does delivery take?
Our estimated delivery times:
- Processing time: 1–4 business days
- Transit time: 6–12 business days
- Estimated total delivery time: 7–16 business days
All orders include tracking. You'll receive an email with tracking details once your order ships. For more details, see our Shipping Policy.
Is shipping free?
Yes - standard shipping is free on every order we send to the United Kingdom.
Take a look at our Shipping Policy for the full information.
Where is Baldany based, and where do orders ship from?
Baldany is a Portuguese-based online store located in São Francisco. We work with logistics partners and warehouses to get orders to you, so the place your parcel is dispatched from won't always match our business address.
Right now we ship to customers in the United Kingdom, and we're looking forward to expanding into more regions soon.
My item arrived damaged or faulty - what now?
Get in touch at support@baldany.com, and include a short explanation along with a couple of photos showing the problem.
We'll take a look at your case and sort out either a replacement or a refund, in line with our Return & Refund Policy.
Can I cancel an order once I've placed it?
As long as it hasn't shipped yet, yes - just email us and we'll take care of it.
Once it's already on its way, cancelling isn't possible, but you can still send it back once it arrives by following our usual return steps.
Reach out to support@baldany.com and we'll walk you through it.
What's your policy on returns?
You have 30 days from the day your order arrives to let us know if you'd like to return it.
Get in touch within that window and we'll guide you through what to do next. Items need to be unworn or unused, still in the condition they arrived in, and sent back in their original packaging wherever possible. You'll find the complete details in our Return Policy.
How long until I see my refund?
After inspection, your return will be processed in 7 business days. From there, it usually takes another 7 business days for the refund to appear on your original payment method.
Do you guarantee your products?
We do - every order comes with a 30-day satisfaction guarantee. If something isn't right, let us know within 30 days of delivery and we'll sort out a refund or a replacement.
Our Return & Refund Policy has all the specifics.
How do I get in touch with customer service?
Email us at support@baldany.com or give us a call on +351960378575
We reply within 24 business hours on working days.
Do you ship outside the UK?
For now, our shipping is focused on the United Kingdom, but we're actively working on bringing Baldany to more countries in the future.
Is there a physical shop I can visit?
Not at this stage - Baldany operates purely online, which lets us keep our prices reasonable and reach customers further afield. Our aim is to give you that same feeling of browsing a carefully put-together shop, just from your own screen, without the extra cost that comes with running a physical storefront.
Are your lighting products compatible with UK voltage and wiring standards?
Answer: Yes - our lighting products are built to match the electrical standards of your destination country. Orders shipped to the United Kingdom are supplied with the correct UK plug and wiring setup. Every light is quality-checked before shipment to ensure it's ready for use on arrival. For special installations, we always recommend using a qualified electrician.
Can you help me decide what to choose or how to style something?
Absolutely. Send us an email at support@baldany.com with a bit of detail about what you're after or the space you're working with, and our team will come back to you with some suggestions.
How do I track my order?
As soon as your order ships, we'll email you a tracking number. You can also head to the Track Order page on our site to check on your delivery status at any time.
How to Contact Us
Store Name: Baldany
Address: Avenida do Corvo Marinho 294, 2890-342 São Francisco, Portugal
Email: support@baldany.com
Phone: +351960378575
Customer Service Hours:
Monday-Friday 9:00 AM–5:00 PM (GMT)
We aim to get back to you within 24 hours on working days.